bk365's Privacy Policy — Your Information Is Our Responsibility
This policy explains in full how your personal information is collected, used, and kept secure on the bk365 platform.
This Privacy Policy ("Policy") sets out the terms governing the collection, use, and protection of information between bk365 ("we", "us", or "Platform") and the individual using our website and services ("you", "user"). By using bk365 services, you are considered to have given your consent to the terms of this Policy.
We believe your privacy is a fundamental right. That is why we strive to maintain the highest standards of transparency, accountability, and data protection in operating the bk365 platform. Please read this policy carefully; if you have any questions, contact our support team.
1. Data Collection Methods
1.1 Information You Provide Directly
During account registration, verification, or support requests, you may provide the following information:
- Full name and date of birth
- Mobile number and email address
- Documents required for identity verification (such as a national ID card)
- Financial transaction details (deposit and withdrawal methods and amounts)
- Messages and communication details sent to support
1.2 Automatically Collected Information
When you use bk365, the following information may be collected automatically for technical reasons:
- IP address and device type
- Browser and operating system information
- Time of site access and duration of use
- Which pages were viewed and which links were clicked
- Cookies and session identifiers
1.3 Information Received from Third Parties
During payment processing, service providers such as bKash, Nagad, Rocket, Upay, or bank transfer services may share limited transaction-related information with us. This information is used solely for the purpose of payment verification and fraud prevention.
2. Purposes of Data Use
2.1 Service Operation & Improvement
bk365 uses your collected information for the following purposes:
- Account creation, management, and verification
- Processing deposit and withdrawal requests
- Providing gaming services and creating a personalised experience
- Improving platform functionality
- Resolving technical issues and maintenance
2.2 Security & Fraud Prevention
We may analyse your information to keep the bk365 platform secure and prevent unlawful activity. This includes:
- Identifying and investigating suspicious transactions
- Preventing account hacking or unauthorised access
- Taking action against the creation of multiple accounts
- Ensuring age verification and responsible gaming
2.3 Communication & Notifications
With your consent, bk365 may contact you regarding the following:
- Important notifications related to your account
- Transaction confirmation messages
- Promotional offers and bonus information (only if you have given consent)
- Updates regarding changes to policies
- Support ticket responses
You can opt out of promotional messages at any time. However, it is not possible to stop sending essential service-related notifications.
2.4 Analytics & Statistics
We analyse user behaviour to improve the quality of the platform. However, this analysis is always conducted in aggregate form — not for the purpose of identifying any individual.
3. Cookie Policy
3.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. bk365 uses the following types of cookies:
- Essential cookies: To maintain login sessions and security — the site cannot function properly without these.
- Functionality cookies: To remember your preferences (such as language selection).
- Analytics cookies: To understand site traffic and usage patterns.
3.2 Cookie Controls
You can disable cookies from your browser settings. However, please note that disabling essential cookies may affect core services such as login and transactions.
4. Data Sharing & Disclosure
4.1 Sharing Information with Third Parties
bk365 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:
- Payment service providers: Only the information necessary to complete a transaction with payment processors such as bKash, Nagad, Rocket, Upay, or bank transfer services.
- Technology partners: Those who assist in operating the platform work under strict confidentiality agreements.
- Legal obligations: In the case of a court order or a lawful request from a government authority.
4.2 Information with Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and Microgaming may process limited technical data (such as session IDs) to operate their games. This information is governed by their own privacy policies. Your name, identity, or financial information is not shared with game providers.
5. Data Security Measures
5.1 Technical Security
bk365 follows industry-standard security measures to protect your information:
- SSL/TLS encryption: All communication between you and our servers is protected by 256-bit SSL encryption.
- Data encryption: Collected personal information is stored in encrypted form.
- Access controls: Only authorised personnel may access your information for required work purposes.
- Regular security reviews: Our security measures are regularly tested and reviewed.
5.2 Response to a Security Breach
If a data security breach comes to our attention, we will immediately conduct an investigation and notify affected users as quickly as possible. Relevant authorities will also be informed if necessary.
Please note, however, that no method on the internet is 100% secure. We strive to ensure the highest level of protection, but it is not possible for anyone to guarantee complete security.
6. Data Retention
6.1 Retention Period
bk365 does not retain your information longer than necessary. The retention period depends on the type of information:
- Account information: For as long as the account is active and, after closure, in accordance with legal obligations.
- Transaction records: For a period determined in compliance with financial regulations.
- Support communications: For a reasonable period to ensure service quality.
- Cookie and session data: Deleted immediately after the session ends.
6.2 Data Deletion Requests
In certain circumstances you may request that your information be deleted. However, in cases involving legal obligations, ongoing disputes, or active accounts, it may not be possible to delete all information immediately. Please contact [email protected] regarding this matter.
7. Your Rights
7.1 Your Control Over Personal Information
As a bk365 user, you have the following rights:
- Right of access: The right to request information about what data we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances.
- Right to restrict processing: The right to request that the use of your information be limited in certain cases.
- Right to withdraw consent: The right to withdraw consent to marketing communications at any time.
To exercise these rights, contact [email protected]. We will respond to your request within a reasonable time.
8. Protection of Minors
8.1 Age Restriction
bk365 is for persons aged 21 or over only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration.
If it comes to our attention that information from a minor has been collected inadvertently, we will immediately close that account and delete all associated information.
9. Changes to This Policy
9.1 Updates & Amendments
bk365 may update this privacy policy from time to time. In the case of significant changes, we will:
- Update the "Last Updated" date at the top of the page.
- Notify registered users via email or platform notification.
If you continue to use the site after changes are made, you will be considered to have given your consent to the updated policy. We therefore recommend visiting this page from time to time.
10. Contact Us
10.1 Privacy-Related Enquiries
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:
- Email: [email protected]
- Live Chat: 24/7 live chat support on the platform
- Language: Support is available in Bengali and English
Our support team is available 7 days a week, 24 hours a day. Privacy-related requests are processed by us as a top priority.
10.2 Related Documents
To learn more about bk365's terms and conditions and responsible gaming policy, please visit our related pages: